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Refund Policy

TUBE PARK PASSES

CANCELLATION POLICY

We understand that plans can change. When reserving Tube Park Passes, please ensure you read and understand the following before completing your transaction:

CANCELLATIONS REQUESTED AT LEAST 7 DAYS PRIOR TO YOUR BOOKING DATE:

  • Customer will receive a refund for the order or can exchange their purchase to another day at no charge. Contact daylodge@missionridge.ca with your order ID number to request a refund.

CANCELLATIONS REQUESTED 1-6 DAYS PRIOR TO YOUR BOOKING DATE:

  • Customers can exchange their purchase to another day/time at no charge. Contact Guest Services at 306-332-5479 to exchange your purchase to another day/time.

CANCELLATIONS THE DAY OF YOUR BOOKING:

Customer will forfeit their booking. Refunds/Exchanges will not be processed.

DAILY LIFT PASSES

Day passes are only available to purchase at the resort for the 2024-2025 Season. Tube Park Passes must be purchased online prior to visiting the resort. Day passes are not refundable.

RESORT CLOSURE / COLD WEATHER POLICY:

The resort may on occasion close due to inclement weather. Our Outside Operations team will make the decision to close based on a variety of factors including, but not limited to; temperature, wind speed, wind direction, school cancellations etc.

We will update our Hours of Operation page no later than 9:00am each day. Please refer to our Hours of Operation page as resources such as Google & Apple Maps can take several hours to update changes.

SEASON PASSES

Cancel your 2024-2025 Season Pass anytime before opening day and receive a full refund less a $25 processing fee – no questions asked.  To request a refund on your Season Pass before opening day, please email daylodge@missionridge.ca with your name and contact information, one of our guest services team will contact you as soon as possible.

Season Passes will not be discounted/rebated in the event of a government mandated shut down during the ski season not exceeding 30 days. Season Pass holders will receive a prorated discount off 2024-2025 season passes should a government mandated shut down exceed 30 days.

MID-SEASON PASS REFUNDS:

-Season Passes will be refunded based on the following dates.
-Refund amounts are calculated using the following:

DATE OF CLAIMREFUND AMOUNT
PRIOR TO OPENING DAY100% less $25 processing fee
PRIOR TO JANUARY 1, 202550%
PRIOR TO FEBRUARY 1, 202525%
FEBRUARY 1, 2025 & LATER0%